World Class, industry-best support.
RP1Cloud already makes video conferencing easy! But we take it a step further, providing the tools, training and support to ensure your video users hit the ground running.
Dedicated Team Offering Full Service Support
We have video conferencing experts ready to assist you to successfully deploy and support cloud-video conferencing across your organization. Depending on your specific needs, our support plans offer the following:
- Dedicated Solution Support Specialist
- Network readiness & optimization consultation
- Administrator & help desk training
- User adoption and support strategy
- End-user training
- Technical support
Support Plans
Every new RP1Cloud customer is granted a Standard Support Plan when they sign up. This plan includes the most essential onboarding and support features. Designed for smaller deployments with minimal network intervention and savvy self-starters, this package will get you going quickly without any added cost.
If that won't cut it, our Premium Support Plan caters to the larger and more extensive deployments, providing a full white-glove onboarding and technical support regimen.
The table below outlines the features included with each type of plan. Your RP1Cloud representative can help you select the plan that's best suited for the needs of your organization.
| Plan Types | Standard | Premium |
|---|---|---|
| License minimum | 1 VMR | 10 VMRs |
| Access to online training materials | ☑️ | ☑️ |
| Technical Support | Business Hours (8am-8pm ET) | 24 hours, Monday - Friday ET |
| Phone Support | ☑️ | ☑️ |
| Email Support | ☑️ | ☑️ |
| Live Chat | ☑️ | ☑️ |
| Initial response time (business hours) | 4 hours | 1 hour |
| Initial response time (weekends / holidays) | 24 hours | 4 hours |
| Prioritized support queue | ☑️ | |
| Dedicated Account Manager | ☑️ | |
| Dedicated Solutions Support Specialist | ☑️ | |
| Network readiness / optimization consultation | ☑️ | |
| User Adoption consultation | ☑️ | ☑️ |
| Customer Administrator / helpdesk training | ☑️ | ☑️ |
| Single sign-on / brand consultation | ☑️ | |
| End-user training | 1 scheduled session | 4 scheduled sessions |
| Live call monitoring | Hourly rates apply | 4 monitored calls included |
For more information on Support Plan options, please connect with your sales representative directly, or contact 1-844-204-0023 | sales@rp1cloud.com
Our Commitment
The RP1Cloud team respects the importance of your meetings going flawlessly. That’s why we have the strictest and most successful SLAs in the industry. We’re committed to getting you up and running as quickly as possible, and then being there for any hiccups along the way. Talk to live human persons at any time in the business day.
Let's Work Together
Get in touch to learn more about the RP1.VC products!
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